Privacy Policy

Effective Date: 26 June 2025

CHI ENERGY (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website qi-nrg.com. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: such as your name, email address, phone number, and delivery address when you contact us or place an order.
  • Technical Data: including IP address, browser type, operating system, and platform.
  • Usage Data: information about how you use our website and services.
  • Marketing Data: preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information to:

  • Fulfill your orders and provide you with our services.
  • Communicate with you, including responding to inquiries.
  • Improve our website and services.
  • Send marketing communications (with your consent).
  • Ensure compliance with legal obligations.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Service providers who support our business (e.g., payment processors, couriers).
  • Legal authorities when required by law.
  • Third parties in the event of a business transfer or acquisition.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal and accounting requirements.

5. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict how we use your data.
  • Request data portability.
  • Withdraw consent at any time (if processing is based on consent).
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO).

6. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

CHI ENERGY
1 Tradecity, Kingsway,
Luton, LU1 1FW, UK
Email: [email protected]